Effective Date: 10th August 2025

At MilliMo, your privacy is important to us. This Privacy Policy outlines how we, as Sonai Exports Private Limited, the owner of the MilliMo brand (“Company,” “we”, “us”, “our”, or “MilliMo”), collect, use, share, and protect your personal information when you visit our website or make a purchase. We are committed to safeguarding your personal data in compliance with applicable privacy laws.

By using our services or accessing our website, you agree to the terms outlined in this Privacy Policy. If you do not accept the terms, we kindly ask you not to use the site.

Note:
This privacy policy is subject to change at any time without notice. Please review this Privacy Policy periodically to ensure that you are aware of the then current policies.

By visiting this Website you agree to be bound by the terms and conditions of this Privacy Policy. If you do not choose to accept these terms, please do not use this website.

By using this Website, you expressly consent to our use and disclosure of your personal information in accordance with this Privacy Policy. This Privacy Policy is incorporated into and subject to the Terms and Conditions.

1. Interpretation and Definitions

Personal Data

Personal Data refers to any information that identifies, relates to, or could reasonably be linked to an individual. This includes, but is not limited to, your name, contact details, or location information.

Sensitive Personal Data

Sensitive Personal Data includes details such as your financial information, passwords, and health-related data. We treat this type of data with extra caution, and it is only processed with your explicit consent and for essential purposes.

Usage Data

Usage Data is collected automatically and includes technical information such as your device type, IP address, browser type, time spent on pages, clickstream data, and other diagnostic information to help us understand website performance and user engagement.

Service

"Service" refers to the website owned and operated by MilliMo Foods and all related services and tools we provide.

2. Information We Collect

a) Personal Information

We may collect your name, phone number, email address, shipping and billing addresses, and your communication preferences. We do not collect your usernames or passwords.

b) Payment Information

Payments are processed through secure third-party payment gateways. We do not store any payment details such as debit/credit card numbers on our servers.

c) Usage Data

We collect data related to your browsing activity including your IP address, browser type, pages visited, links clicked, and session duration to analyze trends and improve your user experience.

d) Cookies and Tracking Technologies

Our website uses cookies, web beacons, and similar technologies to improve site performance, personalize content, and analyze traffic. You may choose to manage cookie preferences through your browser settings.

3. Use of Your Data

We use the information we collect to:

• Process and fulfill your orders efficiently

• Send order confirmations, shipping updates, and transactional communication

• Provide customer support and resolve queries

• Enhance and improve our products, services, and website functionality

• Fulfill our legal obligations under applicable laws and regulations

• Send marketing updates and promotional offers (if you have opted in)

4. Sharing of Information

We do not sell your personal data. We may share your data under the following circumstances:

• Service Providers: With trusted third parties for logistics, payment processing, marketing, IT services, and analytics all bound by strict confidentiality agreements.

• Legal Requirements: When required by law, regulation, legal process, or government request.

• Business Transfers: In case of mergers, acquisitions, or asset sales, your information may be shared or transferred.

5. International Data Transfers

If your personal data is transferred outside India, we ensure that such transfers are done in compliance with applicable laws and that your data is adequately protected through appropriate contractual safeguards.

6. Data Security

We implement industry-standard security protocols and measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no online platform is completely secure, and we urge users to take reasonable steps to protect their personal data.

7. Data Retention

Your personal data will be retained for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law, contractual obligations, or legitimate business needs.

8. Your Rights

You have the right to:

• Access the personal data we hold about you

• Correct any inaccurate or incomplete data

• Withdraw consent at any time (where applicable)

• Request deletion of your data, subject to legal or contractual requirements

To exercise any of these rights, please email us at sayhello@millimo.in

9. Children’s Privacy

We do not knowingly collect personal data from children under age 18. If you believe a child has provided us with personal data, please contact us immediately, and we will delete the information.

10. Third-Party Links

Our Service may contain links to other websites that are not operated by Us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page, and where appropriate, notified to you by email.

12. Contact Us

For questions or concerns regarding this Privacy Policy:

Email: sayhello@millimo.in
Phone: +91 7410105582

Address: Millimo brand owned by Sonai Exports Private Limited, 1701, 17th floor, Nandan Probiz, Balewadi High St, Baner, Pune, Maharashtra 411045